Terms & Conditions

Welcome to Tru Logistics. These Terms & Conditions ("Terms") govern your access to and use of our website and any logistics, freight, and related services we provide.

1. Introduction

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our services.

2. Services

• We provide freight forwarding, shipping, and related logistics services.
• Service availability depends on geographic coverage, operational capacity, and regulatory compliance.
• We may modify, suspend, or discontinue services at our discretion.

3. User Responsibilities

• Provide accurate and complete shipment, billing, and contact information.
• Ensure shipments comply with applicable laws and regulations (no prohibited, hazardous, or restricted items).
• Properly package goods for safe transport and label them as required.
• Pay all applicable fees, duties, taxes, and charges.

4. Prohibited Items

We do not accept shipments containing illegal substances, weapons, explosives, hazardous materials, or items restricted by local or international law. Perishable goods require prior approval.

5. Pricing & Payment

• Fees will be communicated prior to booking and may vary based on weight, dimensions, distance, and service level.
• Payment is due before or upon delivery, depending on the service selected.
• Additional charges may apply for customs clearance, duties, taxes, storage, or special handling.

6. Delivery & Liability

• Delivery times are estimates unless explicitly guaranteed in writing.
• We are not liable for delays caused by events beyond our control (e.g., weather, customs, strikes, government actions).
• Our liability for loss or damage is limited to the declared value or as required by applicable law.
• Customers may purchase additional insurance for higher-value shipments.

7. Tracking & Communication

Customers may track shipments via our website or receive updates by email/SMS/phone. By using our services, you consent to receive transactional communications related to your orders.

8. Intellectual Property

All website content, including logos, text, graphics, and software, is owned by Tru Logistics or its licensors and is protected by intellectual property laws. You may not reproduce or distribute content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Tru Logistics is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill arising from the use of our services.

10. Termination

We may suspend or terminate access to our services if these Terms are violated, or in cases of fraud, misuse, or risk to our systems or other users.

11. Governing Law

These Terms are governed by the laws of [Insert Country/State]. Disputes shall be subject to the exclusive jurisdiction of the courts in [Insert Location].

12. Changes to Terms

We may update these Terms periodically. Updates take effect immediately upon posting on this page with the revised Effective Date.

13. Contact Us